Expat & Senior Support in Spain
Compassionate help for your loved ones. Calm clarity for you—all from one trusted local helper.
When You Can’t Be There in Person
Moving to Spain—or supporting someone who has—should be joyful, not overwhelming. But between language barriers, bureaucracy, and daily tasks, it’s easy to feel lost.
That’s where Nelly’s Office steps in. As your personal, multilingual assistant in Spain, I provide non-medical support with patience and care—so your loved one feels less alone, and you feel more at peace.
How We Help
Comprehensive support services tailored to expats and seniors in Spain
Spanish Bureaucracy Solved
- NIE/TIE appointments booked & forms pre-filled
- Bank/utility paperwork handled seamlessly
- Translations (English/Spanish/French) with step-by-step guidance
- Residency applications and renewals
- Social security registration
Daily Life Made Easier
- Grocery/medicine shopping or errands
- Tech support: Phone setup, app installations, online forms
- Accompaniment to appointments (doctor, salon, etc.)
- Home organization and decluttering
- Meal planning and preparation assistance
Companionship & Wellbeing
- Friendly check-ins by phone or video
- Reducing isolation with conversation
- Gentle updates for family abroad
- Social activity planning and coordination
- Memory care support
Why Choose Nelly’s Office?
What makes our service different from traditional agencies
One Trusted Person
No agencies, no call centers. Just me, your consistent helper who understands your unique situation.
Local & Connected
Based in Málaga with extensive local knowledge, serving Marbella, Nerja, Estepona, and nearby areas.
Compassionate Care
Approach rooted in patience, respect and genuine concern for your loved one’s wellbeing.
Multilingual Support
Fluent in English, Spanish and French to bridge all communication gaps.
Flexible & Fair
Your fees go directly to service, not corporate overhead. Custom plans to fit your budget.
Discreet & Professional
Respect for privacy with background-checked, insured professional service.
What Families Say
Hear from those who’ve experienced our support firsthand
“Ray’s NIE renewal was a nightmare—until Nelly’s Office stepped in. ‘You made it effortless,’ he said. As his daughter in Canada, I could finally stop worrying knowing he had competent help on the ground.”
“After my stroke, simple tasks became overwhelming. Nelly doesn’t just help with errands—she treats me with dignity and makes me laugh. My children in the UK are relieved someone checks on me regularly.”
“We moved our parents from France to Spain but couldn’t be there full-time. Nelly became their ‘Spanish daughter’—helping with everything from doctor visits to setting up their Netflix. Worth every euro for the peace of mind.”
Flexible Support Plans
Choose the level of assistance that fits your family’s needs
Essential Plan
For seniors who need light, occasional help
- 2 check-ins/week (phone or in-person)
- Basic admin & tech support
- Emergency contact availability
- Monthly summary report
4–6 hours/month
Get StartedComprehensive Plan
For seniors or families needing consistent assistance
- Daily check-ins (3 in-person visits/week)
- Full appointment accompaniment
- Bureaucracy handling
- Weekly updates for family
- Priority scheduling
12–16 hours/month
Get StartedCustom Plan
Tailored to your family’s unique needs
- Personalized hours and services
- 24/7 emergency availability option
- Specialized care coordination
- Regular family conference calls
- Custom reporting
Custom hours
Get StartedHow It Works
Simple steps to get your loved one the support they need
Free Consultation
We discuss your needs, concerns and create a personalized care plan
Meet & Greet
I meet your loved one (in person or via video) to establish rapport
Ongoing Support
I handle all agreed tasks with care, keeping you updated as preferred
Problem → Solution
See the transformation our support provides
Before Nelly’s Office
- Endless government office queues with no Spanish skills
- Frustrating language barriers in daily life
- Family members worrying from abroad
- Important mail piling up, unread and unanswered
- Social isolation affecting mental health
After Nelly’s Office
- Appointments handled efficiently by a bilingual professional
- Clear communication bridges all language gaps
- Peace of mind for family near and far
- Mail sorted, explained and responded to promptly
- Regular companionship and social engagement
Common Questions
Everything you need to know about our service
We typically respond within 24 hours for urgent requests, and can often schedule same-week appointments for critical documents like NIE renewals. Emergency services are available for established clients.
Based in Málaga, we primarily serve the Costa del Sol region including Marbella, Fuengirola, Torremolinos, Nerja, and Estepona. For clients slightly outside these areas, travel fees may apply.
With proper authorization, we can accompany your loved one to appointments, take notes, and help communicate with healthcare providers—though we don’t provide medical advice or services.
All client information is kept strictly confidential. We’re fully insured and happy to sign NDAs. Access to homes is only with permission, and we never share personal details with third parties.
Our plans are completely flexible. You can increase or decrease hours as needed, with changes typically implemented within 48 hours notice.
What We Don’t Do
To ensure safety and professionalism
While we provide comprehensive non-medical support, we don’t offer:
- Medical services (but we’ll coordinate with your doctor)
- Legal advice (but we work with trusted gestors)
- Personal care like bathing or medication management
- Financial transactions on your behalf
Let’s Simplify Life Together
Because independence shouldn’t mean doing it all alone.
Book Your Free Consultation
Serving Marbella, Málaga, and Southern Spain with dignity and care.