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TOP RATED VIRTUAL ASSISTANT TO EMPOWER YOUR BUSINESS

Nelly’s Office – Personalised Business Support for Entrepreneurs and Small Businesses

At Nelly’s Office, I provide tailored virtual assistant services designed to meet the needs of busy entrepreneurs, small businesses, and professionals. With over a decade of experience in customer support, administrative services, and social media management, I ensure your business runs smoothly so you can focus on growth and success.

As a Top-Rated Freelancer on Upwork, I’ve built a reputation for delivering reliable, high-quality service that businesses trust. From managing day-to-day tasks like email management and social media content creation, to more complex project coordination and customer support, my personalised approach helps you achieve more.

Bespoke Services Tailored to Your Needs – I offer flexible solutions that meet your unique requirements.

Why Choose NellysOffice?

Virtual Assistant Services Tailored to Help Your Business Thrive High Standards:

At Nelly’s Office, I deliver nothing less than excellence. Expect precision, professionalism, and top-quality execution in every task, ensuring your business runs smoothly.

Skilled Expertise:

With over 10 years of experience, I bring a wealth of knowledge in customer support, administrative services, and social media management. My expertise in these areas allows me to streamline your operations and support your business growth.

Adaptable & Reliable:

Whether you need one-off project support or ongoing virtual assistance, I offer flexible solutions tailored to your evolving needs. My goal is to help you focus on growth while I handle the day-to-day tasks that keep your business running efficiently.

Discover Tailored Virtual Assistant Services

Administrative Support Services

Data Entry & Organisation Calendar & Email Management
Meeting Minutes Documentation
Basic Bookkeeping for Small Businesses
Document Preparation & Filing
Professional administrative solutions to help streamline your daily operations and ensure accurate meeting documentation.

Marketing Support Services

Content Creation & Management (Blogs, Social Media)
Social Media Engagement & Community
Interaction Facebook Group & Online Community Moderation
Custom Graphic Design via Canva
Boost your online presence with engaging content and consistent social media management.

Client Management Services

Client Onboarding & Relationship
Building Scheduling & Time Management for Professionals
Client Relations & Communication Support
Contract Management & Compliance
Ensure smooth client interactions with organised client management services.

HI, I'M NELLY.

"I take care of the details, so you can focus on driving your business forward."

With over 10 years’ experience as a Top-Rated Freelancer on Upwork, I specialise in customer support, social media management, and administrative assistance for eCommerce businesses, mobile gaming companies, and the financial services industry. I understand the unique challenges of running a business, and I’m here to provide the support you need to thrive. Think of me as your right-hand partner — the behind-the-scenes expert who ensures that your business operations run smoothly and efficiently.

NELLYSOFFICE ONBOARDING PROCESS

Every successful partnership begins with understanding. During our discovery call, we’ll explore the unique needs of your business. I want to learn about your business challenges, your goals, and what drives you. This is your opportunity to share your vision and let me know how my virtual assistant services can make the biggest impact. Whether it’s handling customer support, administrative tasks, or social media management, I’m here to listen.

Once we’ve uncovered your core challenges, I’ll create a tailored action plan designed just for your business. This isn’t a one-size-fits-all approach; it’s a strategy customised to fit your specific needs. Together, we’ll select the right tools and develop a timeline for implementation that ensures smooth operations. Whether you’re in eCommerce, the financial industry, or any other sector, I’ll ensure the strategy is flexible and growth-focused.

With our plan in place, I’ll begin executing the tasks, allowing you to focus on growing your business. From managing email communication and customer interactions to handling data entry and online reputation, I’ll ensure everything runs seamlessly. You’ll receive regular updates, keeping you in the loop while I handle the details, delivering results on time and to the highest standard.

Packages

Executive Personal Support Package

Travel & Reservation Management: Booking flights, hotels, and restaurants.
Property Management Coordination: Liaising with property management agencies for smooth operations.
Online Grocery Shopping and personal errands management.
Email & Calendar Management: Keeping track of appointments, schedules, and personal commitments.
Unlimited Email Support to ensure continuous communication.

Business Operations Package

Administrative Support, including Presentation Creation (designing presentations for business meetings or client proposals), meeting minutes, email and calendar management, and task organisation.
Social Media Management: Posting, scheduling, and engagement across platforms.
Basic Bookkeeping: Invoice management and expense tracking.
Event Coordination: Managing logistics for personal or business events.
Unlimited Email Support to ensure continuous communication.

Gaming Support Package

Customer Support: Responding to game-related inquiries, troubleshooting, and resolving issues.
Community Engagement: Managing gaming forums, responding to player feedback, and moderating discussions.
Social Media Management: Posting, interaction, and community building across gaming platforms.
Online Reputation Management: Monitoring and responding to reviews on platforms like Google Play, Trustpilot, and App Store.
Unlimited Email Support to ensure continuous communication.

eCommerce Success Package

Customer Service Management (responding to inquiries, handling returns/refunds via phone, email and live chat).
Social Media Management: Posting, scheduling, and engagement on up to 3 platforms.
Online Reputation Management: Responding to reviews on platforms like Trustpilot, your website, Google….
Unlimited Email Support to ensure continuous communication.

LOVE NOTES

ROOTED IN SPAIN,

SERVING GLOBALLY

VIRTUAL ASSISTANT

Customer Support + Personal Assistant

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